FAQ

Your Lasko Connect Bluetooth product will work within a maximum distance of 70 ft, unobstructed.

The Lasko Connect app will allow you to easily operate all of your Lasko Bluetooth products. There is no need for multiple apps.

The Bluetooth function and Lasko Connect app will automatically reconnect with your product when you come back into range.

Yes, Lasko Connect utilizes BLE (Bluetooth Low Energy) technology, which allows for small amounts of information to be transferred at a time. This uses considerably less power and requires less time to exchange data, so your smartphone can continue to communicate with other Bluetooth devices.

Yes, you can still access the app if Bluetooth is not on; however, you will not be able to control any Lasko products until Bluetooth is turned on.

Open the Lasko Connect app on your smart phone or mobile device and make sure the Bluetooth setting is enabled. Then, press and hold the Bluetooth button on your Lasko product. Once the lights begin to blink on your product, look at your phone and press the button to connect the two devices.

No, it can not. When your Lasko Connect app is currently showing the “Controls” screen for a product, only that product can be controlled by that mobile device. Multiple users can control Lasko Bluetooth products, but only one mobile device can change the product’s settings at any one time.

Your Lasko product can only be controlled by smart phones that have “synced” with the product. This means that only someone that has had physical access to your Lasko product can control it via smartphone.

Android software requires your location to be turned on in order to use Bluetooth Low Energy (BLE). BLE uses considerably less power and requires less time to exchange data, so your smartphone can continue to communicate with other Bluetooth devices.

We recommend you clean your product frequently to maintain optimum fan performance. You should always unplug your Lasko fan before cleaning.

• Tower fans/Blower fans

  Clean your fan by using the brush attachment on your vacuum cleaner. Vacuum the intake grills to remove lint and dirt from the fan. For safety purposes we strongly advise you do not open these units.

• Pedestal fans/Table fans/Wall mount fans

  Disassemble your front and rear grills. Reverse the assembly instructions found in the product user manual to disassemble the blade parts. The grills and blade may be immersed to be cleaned with a mild detergent and water. Wipe all other parts with a soft damp cloth. Use a mild detergent if necessary. Be sure not to touch the motor. DRY ALL PARTS COMPLETELY BEFORE REASSEMBLING.

• Box fans

  Using a Phillips head screwdriver, remove the four screws on the outside perimeter of the front grill. Remove the front grill, exposing the fan blade. To remove the fan blade, place a hand on each side of the blade and gently rock the blade from side to side, and pull the blade off. Wipe the blade with a soft damp cloth. Use a mild detergent if necessary. Be sure not to touch the motor.

• Pivoting Floor fans

  Wipe the fan with a soft, damp cloth. Use a mild detergent if necessary. Other fans in this category can be cleaned as follows:

• Wind Machine
  Lay the fan faced down on a flat surface. The rear grill should be facing you. Remove the screws with a Phillips head screwdriver from the rear grill. Remove the knobs on the sides as well. Separate the two grills, exposing the fan blade. Wipe the blade with a soft, damp cloth. Use a mild detergent if necessary. Be sure not to touch the motor.
• Cyclone/Air Companion
  Lay the fan faced down on a flat surface. The rear grill should be facing you. Remove the screws with a Phillips head screwdriver from the rear grill. Turn the product over, the front grill will now be facing you. Place a flat head screwdriver into the gap between the front and rear grills. Pull the front grill towards you, exposing the fan blade. Do not remove the knobs on either side. Wipe the blade with a soft, damp cloth. Use a mild detergent if necessary. Be sure not to touch the motor.
• Breeze Machine
  Lay the fan faced down on a flat surface. The front grill should be facing you. Remove the two knobs on both sides. Place a flat head screwdriver into the gap between the front and rear grills. Pull the front grill towards you, exposing the fan blade. Wipe the blade with a soft, damp cloth. Use a mild detergent if necessary. Be sure not to touch the motor.

If you would like to purchase parts for your Lasko fan please visit our Parts & Accessories Store.
Or, you may also place an order directly through our Customer Service Team at 800-233-0268.

Our business hours are Monday through Friday, 8am-5pm ET. Note: Due to safety reasons, many electronic components and most heater components are not available to consumers for installation or replacement.

The limited warranty on Lasko fans varies between one and two years with proof of purchase. Please refer to your user manual or our Warranty page for detailed information regarding the warranty of your product.

The safety plug is a safety feature created by Lasko that can be found on all of our residential fans and humidifiers.

It is a safety device that is designed to cut off electric current to the fan if the plug detects a potentially hazardous electrical fault in the fan’s motor or power supply. The fuse is non-replaceable. If the fuse opens repairs should not be attempted because the fuse has detected a potential electrical fault in the motor or power supply.

The assembly of Lasko tower fans varies from model to model. Please refer to your user manual for more information.

Please refer to your user manual for detailed instructions on how to assemble your pedestal fan.

Watch our How to Assemble a Lasko® Pedestal Fan in Minutes video for more information.

It is a box fan that has a patented, isolated box fan motor for worry-free window use.

This motor will allow you to use your box fan safely when it is raining. However, we advise that you remove your product from the window during heavy inclement weather as powerful winds could blow water into your electrical components.

Only if your box fan is labeled as a Weather-Shield may it be used in the window.

The plastic feet are designed to stabilize your product and to prevent it from tipping over. You should not use your box fan until the plastic feet are securely installed.

All Lasko box fans have plastic feet included in the box. Please refer to your user manual for installation instructions.

This window fan feature enables the window to be closed behind the fan during inclement weather, or when securing the home. It is only available on specific Lasko window fan models.

All Lasko window fans have an enclosed motor which will allow you to use your fan safely when it is raining. However, we advise that you remove your product from the window during heavy inclement weather as powerful winds could blow water into your electrical components. If your window fan has the Storm Guard® feature, you may simply close the window behind the fan to protect it.

Air intake describes the fan pulling air from the outside into the room. Air exhaust describes the fan pushing air from the room to the outside. Air exchange only applies to twin window fans. It describes one fan blade pulling air into the room, while the other fan blade pushes air out, simultaneously.

The built-in Ionizer in a Lasko fan generates millions of negative ions and disperses them into the air to combat and dispel air pollution. As the negative ion levels grow, the air feels naturally fresher like the great outdoors.

This function allows you to set the length of time your fan will run before it automatically turns off. The length of time varies from model to model. Please see your user manual for more information.

Try moving your fan to another outlet in a different room. It is possible that there could be a problem with the wall outlet. If your outlet checks out, there could be a problem with the product. Contact our Customer Service Team for further assistance at 800-233-0268 (M-F 8am-5pm ET) or send them a message from our Contact Page.

This can occur if the spinner that holds the blade is not tightly fastened. Turn off your product and remove the front grill. Place one hand on the spinner and the other on the blade. Turn the blade clockwise without moving the spinner. This will tighten the spinner and prevent the blade from bumping against the spinner. If your fan continues to vibrate after trying this troubleshooting, please contact our Customer Service Team for further assistance at 800-233-0268 (M-F 8am-5pm ET) or send them a message from our Contact Page. Note: These units are very powerful; it is normal to see and feel a slight vibration when in use.

The remote controls on all Lasko fans have a range of up to 15ft. Note: You must point the remote directly at the control panel in order for the remote to work properly.

Your pipe assembly should come preassembled in your packaging. If they are separated please follow the steps below for assembly. If the large pipe is inserted into the base, please remove it. Please separate the small pipe from the large pipe and lay them on a flat surface. Please note that the adjustment nut attached to the large pipe must be loosened. Once you have the two pipes separated, you will notice that the small pipe has a lipped edge.

You must insert the non-lipped edge of the small pipe into the bottom of the large pipe (the bottom of the large pipe is the metal end, not the end with the plastic nut). Once you have inserted the small pipe it will come up through the adjustment nut. You will now be able to extend the small pipe and tighten the adjustment nut. If the small pipe does not fit through the top of the large pipe you may need to loosen the adjustment nut. Or, you may have the small pipe upside down. The small pipe will not go through the large pipe if it is not inserted correctly.

Please make sure you are inserting the non-lipped edge of the small pipe. Once you have the pipes assembled correctly, you may insert the pipe assembly into the base and continue with your fan assembly as directed in your user manual.

Your fan may be recyclable in your area. We encourage you to properly dispose of and/or recycle end-of-life products in accordance with federal, state, and local regulations. For tips, ideas and suggested recyclers and waste service providers in your area, go to www.1800recycling.com®.

Remote control batteries are recyclable. For environmentally responsible disposal, contact your local waste service provider or visit www.1800recycling.com®.

Portable heaters are not intended to replace your primary heating source. They are most efficient when you lower your whole-house thermostat and use the heater to warm the room you are in. Lasko heaters are for supplemental use only.

All Lasko heaters have a maximum heat output of 1500 watts (12.5 amps). Most Lasko heaters have a low heat setting (750/900 watts) and a thermostat function. The cost will vary depending on the heat setting selected and how often the heater is used. As rates vary across the country we advise you to contact your electric company for more information regarding your electric bill.
Simple Savings Tip: Save on overall heating costs by lowering your whole-house thermostat and using a Lasko heater to heat the room you are in.

Typically, Lasko heaters will heat a 300 square foot area. Coverage will vary based upon outside temperatures and insulation quality. For maximum efficiency the heater should be used in an enclosed area such as a bedroom or office.

We do not recommend using your Lasko heater in a bathroom due to the possibility of contact with water. Lasko heaters are not intended for use in wet or damp locations such as bathrooms, laundry areas or similar indoor locations.

Yes. However, extreme caution is necessary when any heater is used by or near children. We advise that you not leave your child unattended when using your Lasko heater. Heaters should not be left on during the night in any situation.

No. Always plug your Lasko heater directly into a 120V wall outlet only. We do not recommend the use of other cord connected devices such as a power strip, surge protector, multiple outlet adapter, cord reel, or outlet-type air freshener. The use of such devices may create a safety hazard.

Space heaters typically draw more electrical current than other small appliances in your home. As all Lasko heaters produce a maximum of 1500 watts it is possible that your cord could get warm when the product is in use.

If the plug on your cord is hot to the touch it could be due to resistance heating which is caused by the wall outlet. Faulty internal wall outlet connections or loose plugs can cause the wall outlet or heater plug to overheat. This can occur immediately or gradually over time. If this is occurring we strongly suggest you have your outlet replaced by a qualified electrician.

If you recently purchased your Lasko heater you may notice an unusual odor. This is normal and the smell will go away over time. The more often you use your heater the faster the smell will dissipate.
If you have had your Lasko heater for some time and the heater is emitting an unpleasant odor, it may require cleaning.

The thermostat function on your heater allows you to set a desired room temperature. When the desired temperature is reached the heater will automatically cycle off and on to maintain the set temperature. Please see user manual for more information.

The Save-Smart feature is an energy savings function available on specific Lasko heaters. When turned on this function will quickly reach the set temperature on HIGH heat then to save energy will switch to LOW heat automatically.

Your Lasko heater will cycle off and on in the LOW mode to maintain your desired temperature. Please see user manual for more information.

We recommend you clean your heater by using the brush attachment on your vacuum cleaner. Vacuum the intake grills to remove lint and dirt from the surface of the heater. Cleaning your Lasko heater every two weeks will help maintain the optimum heater performance.

Turning off your Lasko heater and unplugging it for 10 minutes will reset it. If after 10 minutes the unit does not turn on please contact our Customer Service Team at 800-233-0268 (M-F 8am-5pm ET).

The built-in Ionizer in a Lasko heater generates millions of negative ions and disperses them into the air to combat and dispel air pollution. As the negative ion levels grow, the air feels naturally fresher like the great outdoors.

This function allows you to set the length of time your heater will run before it automatically turns off. The length of time varies from model to model. Please see user manual for more information.

There are two main reasons why this would occur. The heater may be off because it has reached the desired temperature setting. Check your temperature setting on your heater.

If your heater runs for several minutes and shuts off repeatedly, it may require cleaning.

If your circuit breaker trips while your heater is in use it is an indication that you have overloaded your circuit breaker. Lasko heaters can use up to 12.5 amps of electricity. The average circuit breaker used in a residence is a 15 or 20 amp breaker.

If you are using other appliances in the same circuit breaker as your Lasko heater, you may surpass the maximum amount of wattage available which will cause your circuit breaker to trip. This could occur immediately or after the product has been in use for some time.

Note: Multiple outlets in multiple rooms can be connected to the same circuit breaker.

Try moving your heater to another outlet in a different room. It is possible that there could be a problem with the original wall outlet. If your outlet checks out, there could be a problem with the product.

Contact our Customer Service Team at 800-233-0268 (M-F 8am-5pm ET) for assistance.

Some of our Lasko heaters have a FAN function which gives you the option to use your heater as a fan. If your heater has this feature make sure the setting is in the HEAT mode.
Your heating element could be damaged or defective.

Contact our Customer Service Team at 800-233-0268 (M-F 8am-5pm ET) for warranty assistance.

All Lasko heaters have a limited three year warranty with proof of purchase. Please refer to your user manual or our Warranty page for detailed information regarding the warranty of your product.

Yes. We pride ourselves here at Lasko on safety first. All of our products go through rigorous testing and include multiple safety features that vary from product to product.

This is a safety warning that you will find on all Lasko product instruction manuals. Typically, it is good practice to unplug this or any device such as a fan, toaster, etc. when not in use.

The remote controls on all Lasko heaters have a range of up to 15ft. Note: You must point the remote directly at the heater in order for the remote to work properly.

Yes. Lasko heaters are not made with any materials that would harm pets. See question #24 if you have birds.

We understand that birds are more sensitive than other animals and to our knowledge, Teflon is not found in our products. However, there could be other compounds found in the product that could potentially be harmful to birds. Therefore, we do not recommend the use of our products around birds.

No. Lasko heaters should not be left in use while unattended or while sleeping.

Your heater may be recyclable in your area. We encourage you to properly dispose of and/or recycle end-of-life products in accordance with federal, state, and local regulations. For tips, ideas and suggested recyclers and waste service providers in your area, go to www.1800recycling.com

Remote control batteries are recyclable. For environmentally responsible disposal, contact your local waste service provider or visit www.1800recycling.com

If you would like to purchase parts for your Lasko humidifier please visit our Parts & Accessories Store. Or, you may also place an order directly through our Customer Service Team at 800-233-0268. Our business hours are Monday through Friday, 8am-5pm ET.

The limited warranty on a Lasko humidifier is one year with proof of purchase. Please refer to your user manual or our Warranty Page for detailed information regarding the warranty of your product.

The model number of your Humidifier can be located on the side of the unit and/or molded to the bottom of the base. There is a small sticker located on the side of the humidifier where the cord comes out of the unit. The sticker will say MODEL, or letters MDL followed by a four digit number. This is your model number. Or, you can empty your product and lay it on a flat surface to view the bottom of the base.

The model number is molded into the plastic. You are specifically looking for the word MODEL and/or TYPE followed by a four to seven digit number. This number is your model number.

We recommend that you replace your filter pad at least once every season. When the filter surface area is thoroughly discolored, or you notice reduced water usage, it is a good indicator that the filter pad needs to be replaced.

No, Lasko humidifiers are only available for purchase through Lasko directly. The filter inside your humidifier plays a very important part in its operation. In order to maintain peak performance, it is highly recommended to use only Lasko Replacement Filters. Some imitation filters do not comply with Lasko’s quality standards, resulting in decreased performance of your humidifier.

Yes. The plastic housing is sold separately from the filter. Therefore, you should remove your filter from the housing before disposing your used filter. If you accidently dispose of this part you can purchase it through our online Parts & Accessories Or, you may also place an order directly through our Customer Service Team at 800-233-0268. Our business hours are Monday through Friday, 8am-5pm ET.

Yes. Filter life may be extended by cleaning the Filter in a 20% vinegar solution. To clean the filter, mix one part undiluted vinegar with four parts warm tap water. Soak the Filter in this solution for 20 minutes, then rinse Filter thoroughly with warm water to remove vinegar odor. NOTE: Do not flatten, squeeze or twist filter when cleaning.

Discoloration of the Evaporative Pad is normal after extended use. The discoloration is caused by mineral deposits in the water, and the degree of discoloration will vary depending upon the amount of mineral content in the water.

Regular cleaning is necessary to ensure proper and efficient operation.

1. TO DESCALE BASE AND JUG: Mix one part undiluted white vinegar with four parts warm tap water in Water Jug. Place water jug onto base of unit to let the vinegar solution empty into base. Let it soak for 20 minutes. After 20 minutes, wipe away any scale buildup from jug and base using a soft brush or cloth. Do not use soap or detergents and never use an abrasive cleaner.
2.  TO DISINFECT JUG: Fill Jug with 1 teaspoon of chlorine bleach and 1 gallon of water. Let solution stand for 20 minutes. Carefully empty Jug and rinse well with water until bleach smell is gone.
   NOTE: Do not operate humidifier when cleaning the unit. Make certain the humidifier is unplugged before servicing unit.

The frequency of cleaning depends on the amount of impurities which may be found in the water or how often the humidifier is in operation. In either instance, it is recommended that the humidifier be cleaned at least once a week.

You can use regular tap water from your faucet to fill up your Lasko humidifier. You may also use distilled water if you prefer.

All Lasko Recirculating Humidifiers are considered “Evaporative” type humidifiers. This means that the air being drawn through the moistened filter naturally evaporates the water and disperses INVISIBLE MOISTURE into the air.

This type of humidifier DOES NOT PRODUCE MIST, WATER DROPLETS, STEAM OR EXCESSIVE CONDENSATION associated with other types of humidifiers.

Excessive humidity can often lead to unanticipated problems. Air containing water droplets or mist can create a good habitat for the growth of mold and mildew. Misting units often oversaturate the air, while the Lasko Recirculating Humidifier reaches a maximum humidity output level without oversaturating the air. With a properly operating Evaporative Humidifier, the evaporation rate increases naturally when the air is dry. When the humidity in your home is high, moisture output automatically decreases to help prevent damaging condensation.

This is the water show viewing window (usually located on the side of the humidifier) which provides a visible way for you to know that your Recirculating Humidifier is operating.

The humidistat function on your humidifier allows you to adjust your humidity to a desired level. When the desired humidity is reached the humidifier will automatically cycle off and on to maintain the set humidity. Please refer to your User Manual for more information.

This function allows you to set the length of time your humidifier will run before it automatically turns off. The length of time varies from model to model. Please refer to your User Manual for more information.

Yes. A humidifier can run for as long as you deem it necessary. The humidifier will continue to humidify your home as long as water is still contained in the unit.

NOTE: For safety purposes we advise that you do not leave your Lasko humidifier unattended while in use.

No. Your Lasko humidifier can continue to run without water and will not harm your unit. However, without water inside the product, it will no longer increase the humidity level in the room.

The probable cause for this could be one of the following.

1. No power. Check to see that your outlet has power.
2. Humidistat is not set correctly. Please refer to your User Manual for more information.
3. Some Lasko humidifiers are equipped with an automatic shut off switch that is located on the inside of the unit. If the top of humidifier is not seated properly on the base or the filter holder is not assembled properly, the unit will not power on.
4. Lasko humidifiers are equipped with a fused plug that is designed to detect a potential electrical failure in the motor or power supply. This will cause the non-replaceable fuse in the plug to open. If your humidifier is within the one year warranty period, contact Lasko customer service.
5. DO NOT ATTEMPT TO REPAIR OR REPLACE THE FUSED PLUG!

If your humidifier is leaking water check the following areas.

1. Filter– It is important that you check your filter periodically. How long has it been since your filter was replaced? An old and dirty filter can cause water leakage. Check you filter and replace it if necessary.
2. Water Jug- (if applicable) Remove your water cap, fill the Water Jug up with water and replace the jug cap until it is fully sealed on the gasket. If your water jug leaks once you turn it up right, check that you have not over or under tightened the water cap. If the leaking continues contact the Customer Service team for further assistance at 1-800-233-0268 for further assistance. They are available Monday through Friday, 8am-5pm ET.
3. Base– Check water level in base. If your unit does not have a water jug you need to monitor how much water is put into your humidifier. The max water level should not exceed an inch from the top of the base.
4. Crack in lower housing– Check the lower housing for cracks that may have occurred during storage or transport due to impact or other external force.

There are a few reasons why this could be occurring. Your filter may need to be replaced, your base may need cleaning, or your entire humidifier may need cleaning. Please refer to your User Manual  for cleaning instructions.

Typically, this occurs when the outside temperature is cold and the humidity inside your home is high. This can be eliminated by reducing the humidity level on your Lasko humidifier.

The humidity level in your home or room has reached the maximum amount of moisture the air can hold. You will not be able to increase the humidity level in that space because the air itself has reached its moisture holding capacity. Your “Evaporative” type humidifier will automatically slow down the amount of humidity it disperses into the room when this occurs.

Your humidifier may be recyclable in your area. We encourage you to properly dispose of and/or recycle end-of-life products in accordance with federal, state, and local regulations. For tips, ideas and suggested recyclers and waste service providers in your area, go to www.1800recycling.com

Remote control batteries are recyclable. For environmentally responsible disposal, contact your local waste service provider or visit www.1800recycling.com